ACC offers English, Spanish, or English/Spanish single bilingual stations

ACC offers project flexibility by tailoring projects to our customers need. We individualize our customer's projects, and offer t ier one technology and capacity required to make our clients projects a success.

ACC labor pool is formed by employees who appreciate the opportunity of working at ACC, such as working mothers. We offer employment in areas where jobs are needed and appreciated.

ACC offers their employees benefits such as medical plan, eye care, dental plan, in addition to financial benefits such as spiffs, paid vacations, paid holidays, production bonuses, and team oriented incentives.

This is dependent on our customers project need. Some examples of the metrics ACC measures are: Sales per Hour (SPH), Contacts per Hour, Lead Conversion (Sales/Contacts), Lead Penetration, Abandon Rate, Completes per Hour, Dials per Hour, Rep Waiting Time, Average Talking Time (ATT), Wrap Up Time, etc.

A series of process are carried out prior to an ACC agent being hired. Some of these process are: telephone screening, candidates interview, test application (e.g: typing, reading, speaking, etc.), criminal screening, interview with direct supervisor, formal position offer, orientation process, training process.

ACC's educational requirements are as follows: Minimum degree a high school graduate, customer service affinity, selling skills (for telemarketing representatives), reading and talking skills, telephone system knowledge, computer knowledge, p roduct knowledge, script handling ability, and any other requirement our customers project may demand.

ACC has the capacity to handle thousands of bilingual stations out of its Brownsville , Texas center.

It is dependent on the customer demand of stations, but 50 – 100 seats may be implemented in a period of 30 days after signature of the contract, and 500 1,000+ seats may be implemented in a ramp up structure anywhere from 30-90 days.

It is dependent on the customer demand of stations, but 50 – 100 seats may be implemented in a period of 30 days after signature of the contract, and 500 1,000+ seats may be implemented in a ramp up structure anywhere from 30-90 days.